We only ship to addresses within the continental United States, which includes the 48 contiguous states and Washington, D.C.

Free Shipping: POLEMOTOR offers free shipping for all orders to the 48 contiguous states and Washington, D.C. within the continental United States.

The prices displayed on our site are in US Dollars and include all applicable taxes.

Order Processing Time: After the In-stock order has been paid,  the warehouse typically needs 1-2 business days to process your order. Your order confirmation and tracking number will be provided to you by email for orders placed through this website. If you did not receive notification within 24 hours, please first check your Spam folder. (Please note that weekends are not considered business days. If your order is placed on Saturday, Sunday, or a Holiday, the first handling day will be the following business day.)

Delivery Time: Once your order has been shipped, please allow an additional 4-8 business days for delivery. While we make every effort to deliver your items within this timeframe, please be aware that actual delivery times may vary depending on your location and the carrier's schedule.

Shipping Restrictions: Please be aware that we are unable to ship to the following states or countries: Alaska/Hawaii/Puerto Rico/Guam/AE/VI/FM, APO/FPO, PO Box, US Protectorates, Africa, Asia, Central America and Caribbean, Europe, Middle East, Greenland, Canada, Mexico, Saint Pierre and Miquelon, Bermuda, Oceania, Southeast Asia, South America

Carrier Partners: We have partnered with reputable carriers, including USPS, UPS, FedEx, and DHL, to handle the shipping of your orders. This allows us to choose the most suitable carrier based on your location and package size, ensuring reliable and efficient delivery.

Shipping Address: please provide accurate and complete shipping address information:

1. Full Name: Please enter your full name as it appears on your identification or mailbox.

2. Phone Number: A valid phone number is required for our shipping carriers to contact you if necessary.

3. Email Address: Provide a valid email address to receive important updates and tracking information regarding your shipment.

4. Street Address: Include your street name, house or building number, and any apartment, suite, or unit numbers associated with your address.

5. City: Enter the name of the city where your package will be delivered.

6. State: Specify the state within the continental United States for delivery purposes. Please note that we are unable to ship to HI, PR, AK, GU, AE, VI, FM and APO/FPO addresses, US Protectorates, or PO Boxes.

7. Zip Code: Input the correct zip code associated with your shipping address. This information helps facilitate accurate delivery to your location.

Tracking Information: Once your order has been shipped, we will send you an email with tracking information. You can use this information to monitor the progress of your shipment.

Items Not Received: If the tracking information shows that your order has been delivered, but you have not yet received it, please don't hesitate to contact us. Our customer support team will assist you in resolving the issue and ensuring that you receive your items.

Changing Shipping Address: If you need to change your shipping address, please contact us (support@polemotorparts.com) promptly to prevent any complications or delays with your order delivery. Our customer support team is here to help you throughout the process.

International Shipping: Unfortunately, we do not offer international shipping at this time.

For any further inquiries or assistance regarding shipping, please feel free to reach out to us: support@polemotorparts.com. We are here to help and ensure that your shopping experience at POLEMOTOR is exceptional from start to finish.