When will you ship my order?
After the In-stock order has been paid, the warehouse typically needs 1-2 business days to process your order. Your order confirmation and tracking number will be provided to you by email for orders placed through this website. For more info about our shipping policy, please visit our Shipping Policy page.
How to track my order ?
If you don't receive any tracking number by email after two business days, please check your email spam list first. If you still can't find the email, please Contact Us
via email support@polemotorparts.com, our customer service team will check and reply to you within one business day. And you can also click My Account
to log in to your account and view your order information.
What is your return policy?
Please visit our Return & Refund Policy
page to learn more about our return policy.
How is your warranty?
One-Year Warranty. Please click to check our Warranty Policy.
Can I order your products over the phone?
Sorry, we do not accept phone orders for the security reason. Please directly place the order online.
Which payment methods do you accept?
Pay With PayPal. Please visit our Payment Method
page to learn more about our payment method.
Tonneau Covers - Where do I put the weather seal strip?
You will only need to apply the seal strip on top of the bulkhead/tailgate or anywhere you see there is a gap between the truck bed and the cover. You don't really need it if all four sides are sealed and flush.
Tonneau Covers - Can I have the tri-fold or quad-fold cover folded up during driving?
It's not recommended if you are driving on highways. You can do so on regular roads but just make sure you have the safety clamp secured to the side rails as well.
Tonneau Covers - Can I go to the car wash with the tonneau cover closed?
Automatic car washes with wax treatments are generally not recommended, as the wax can damage the vinyl, and the car wash brushes can damage the thread on the cover. Only the touchless carwash is recommended.