We are committed to providing quality products to all of our valued customers. We strive for your complete satisfaction with every purchase.

All of our products are sold with a 30-day money-back guarantee and must be shipped to us within 30 days of you receiving them. Please ensure that all returned items are in brand-new condition, unused, with original tags and packaging. Items damaged during the return shipping process due to improper packaging may not be eligible for a refund.

Accepted Returns:
1. Returns are accepted for defective, damaged, or missing items upon receipt, as well as for wrong items or incorrect and non-compatible packages sent.
2. Returns are accepted for unsatisfactory, unopened, or unused items within 30 days of your receipt.

Items Not Eligible for Return:
1. Non-defective Items that have been installed, modified, drilled, or cut.
2. Damage caused by unauthorized maintenance, misuse, collision, negligence, abuse, etc.

Return Shipping Costs:
1. We will pay return shipping fee due to manufacturer or our website errors. (defective or damaged products, incompatible products, missing accessories, etc.)
2. If the return is caused by the consumer (such as dissatisfaction with the product, personal preferences, or purchasing the wrong product), the consumer should be responsible for the Return shipping fee.

Return & Refund Steps:
If you are not satisfied with your order or wish to return or exchange your order, please feel free to contact us via email (support@polemotorparts.com) Monday through Friday within 30 days of receiving your merchandise.
1. Submit your order number, the reason for your return, clear pictures or video of the item, and the shipping package. We will provide a return address via email once your return request is approved.
2. When returning the package, please ensure that the item is intact and that all accessories inside are intact. (Except for items that are defective, damaged or missing upon receipt). Leave the goods in the original box, sealed. Attach the barcode we provide to the package and send it to the address sent to you by our customer service.
3. When the goods are sent out, send the shipping receipt and tracking number to us in time. (If you don't contact us, we can't help you deal with it.)
4. After our warehouse receives the goods to confirm that they are not damaged and in good condition, you will get a refund within 3 to 5 business days. (Refunds will be issued back to the original method of payment or store credit only.)

Common Reasons for Return:

1. You Don’t Want the Item:
1) The return shipping fee is the responsibility of the buyer.
2) Shipping fee is not refundable.
3) Buyer must email us at support@polemotorparts.com within 14 days after the item arrived.
4) Return items must be in brand new and unused condition with original tags and packaging. Any product that has been used does not qualify for a return or exchange.

2. Purchased the Wrong Item:
1) The return shipping fee is the responsibility of the buyer.
2) Shipping fee is not refundable.
3) Buyer must email us at support@polemotorparts.com within 14 days after the item arrived.
4) Return item must be in brand new and unused condition with original tags and packaging. Any product that has been used does not qualify for a return or exchange.

3. Defective or Damaged Products:
1) Buyers need to provide pictures or videos to show the problem.
2) The return shipping fee is the responsibility of POLEMOTOR.
3) Please allow us to have 2-3 weeks processing time to issue the exchange or refund. Our mechanic will inspect every returned item. After the inspection, if it is the manufacturer's defective problem, you will get the exchange or full refund within 24 hours.

4. Incorrect or Non-compatible Products:
If the item you have received differs completely from the one you ordered or you got a non-compatible item with your device (the item description on our site is wrong), please follow the steps below:

1) Please contact us within 14 days and provide us with the following proofs: photos or a video of the incorrect item; photos or a video showing the problem occurred with this product;
2) After our checking, we will provide a return shipping label. Once the product is received, we'll issue a full refund or exchange.

5. Shipping Damage:
We only use USPS, UPS, FedEx top service shipping companies. Please check the package when it arrives. Please Do NOT sign for any damaged package. It is your responsibility to sign the delivery in person and inspect the package before you sign anything. If you noticed the package is broken, please ask the delivery man to file the shipping damage claim immediately. Also please give us your shipping damage case number, and we will help you to get the compensation from the shipping company as soon as possible.

6. Item Not Received
1) The package tracking information says delivered but you haven't received it. We'll get in touch with the shipper and track it down. If we can’t find it, we’ll ship you a new item or issue a refund.
2) No tracking information and you haven't received the item within 7 days. Please feel free to contact us for help.

7. Items with Missing Accessories
If you received a product that is missing accessories, please send us some package pictures and information, and we will check the accessories and resend them to you.

8. Cancellations:
1) You may cancel your order free of charge at any time before shipping.
2) If you cancel an order after shipping or refuse delivery (except for deliveries refused due to shipping damage), it will be treated as a return and will be subject to shipping charges.